Make a Claim

You must notify us of any claim or potential
claim as soon as you can.

In the event of a claim contact us:



IN YOUR PORTAL

Log in and add your claim. Our dedicated claims team will review your claim and contact you.

customer portal



BY EMAIL

We’ll come back to you in the same working day, and no later than the next day.

claims@rewardsme.co.uk



OR CALL US

Ask to speak to our dedicated claims team and they will handle your call as a priority.

01684 217318

Our simple claims process:

Oursimpleclaims process:

Step 1

"

Step 1

Contact

Once you’ve notified us of a claim, our dedicated claims team will work with you directly. They will be your main contact and help you with your claims process.

Step 2

"

Step 2

Review

Your claim will be handled as quickly as possible. We’ll keep you posted on progress. You may be asked for more information to support your claim, so be ready with as much info as you can.

Step 3

"

Step 3

DECISION

After review, we’ll come back to you and let you know if your claim has been approved. If so, payment details will be collected so that you are paid quickly.

If your claim isn’t approved, we’ll do our best to help you with alternatives.

Frequently asked questions

Can I manage my claim via my portal?

Yes! Our customer portal allows you to upload documents and communicate with our claims team to notify us of a claim. Once you’ve notified us, we’ll contact you either by phone or email. We’ll also update the portal with the status of your claim.

Do I need to report a claim in a specific time?

It’s important to report a claim as soon as possible.

Timely reporting helps in the assessment and resolution of your claim, and it may be a requirement in your policy, so check your policy documents.

How do I make a claim?

Visit our make a claim page for options on how log a claim. Our claims department will guide you through the process and provide you with the necessary forms and instructions.

How long does it take to resolve a claim?

The timeline can vary based on the complexity of the claim. Our goal is to resolve claims as quickly as possible, and we will keep you informed throughout the process.

While some claims can be resolved relatively quickly, more complex claims may take longer. We aim to provide updates and communicate with you during each stage.

What info and docs do I need to provide when reporting an insurance claim?

You will need to provide a description of the circumstances, and any relevant supporting documentation that we request.

Our claims team will guide you through the process, so don’t worry if you don’t have all the information at the beginning.

Still have questions? 🤔 Check out our full fat FAQ

It’s pretty comprehensive!

FAQ me! 🧐